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Privacy

This section describes how personal data are processed by Veloflex srl through the website www.veloflex.it of Veloflex srl (from now onwards the website and its applications will be referred to as the ‘Website’), with reference to the processing of personal data of the visitors or the users that register, purchase online or do other activities connected to its use, pursuant to Legislative Decree 196/2003 (Privacy Code) and EU Regulation 679/2016 (GDPR).
We highly suggest you should read carefully this policy to understand how we process your data.

You must be over 16 years old to register on this website and to allow us to collect and record your personal data. If you are under 16 we can block or cancel your account or user profile. Parents or tutors of a minor of age can contact us to block the account or profile of the minor of age they are responsible for, as specified in the section regarding the rights of the interested party.

1. Nature of the processed data

Data provided voluntarily by the user

Typing in personal data to complete purchase procedures and /or to register by filling in the online form, explicitly and on a voluntary basis, implies the acquisition of said data by Veloflex srl, necessary to carry out sales, logistics, delivery and accounting procedures.
Personal data that are processed are the following:
Details such as name and family name, email, address and phone number;
codes and user password;
date of birth, gender.
We hereby inform you that the personal data object of the processing, in particular in relation to the aforementioned purposes may be acquired not by the data subject itself but by third parties, exonerating Veloflex srl from any responsibility. Yet, Veloflex srl could check said circumstances by means of periodical inspections.
Veloflex srl does not manage purchase procedures directly. These data will be processed by suppliers of electronic transactions certified for the authorization hold. You will be the one to upload said data on the platform of the supplier, after being redirected from our website.
Under no circumstances will Veloflex srl be able to visualize or have access to your credit card details. It is down to you to decide whether to fill in and send the details of your credit card to Veloflex srl by means of unauthorized ways.


Navigation data

The computer systems and software procedures used to operate this website, www.veloflex.it, acquire, during their normal operation, some personal data transmitted while using Internet communication protocols. This information is not collected to be associated with identified interested parties, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.
This category of data includes:
- technical information, including the IP addresses or domain names of the computers used by users connecting to the site;
- the addresses in the Uniform Resource Identifier (URI) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (success, error, etc.) and other parameters regarding the operating system and the user's computer environment (i.e. clicking or movements of the mouse) and how you exit from the Website;
- if you are redirected to Veloflex srl from a social network, Veloflex S.rl. will acquire said piece of information, i.e. the social network and the content of the add/posting;
- information collected by means of cookies or similar devices, used by Veloflex srl on the Website. You are cordially expected to read carefully our cookie privacy policy.

2. Purpose of the treatment

2.1 The navigation data voluntarily provided by users are used:

in case of purchase of a product from our Website, to improve, monitor and manage said operation will be carried out correctly;
to manage the requests of assistance and provide a greater service;
for internal statistics and analysis, for instance to manage products supplies, future campaigns and stocks, as well as assess the effectiveness of our sales and advertisements;
for A/B testing in order to improve the user’s navigation experience and detect errors or processes that can be improved;
to prepare a commercial profile based on you, by using the data regarding the products and services used and purchased, as well as the data provided to Veloflex srl by the user during the registration or the purchase, such as your gender, age, the last purchase or visit;
to develop your commercial profile, based on the data collected through your navigation of the Website (said data are acquired by means of cookies or similar technology), in order to analyze and foresee your preferences and personal interests, so as to be able to send you promotional messages to suit your preferences and needs, as well as to customize our www.veloflex.it or services;
to send you electronic promotional messages concerning our products and services, unless you select the related box while registering, to disagree.

2.2 The navigation data are used to:

manage the functions of this Website;
collect anonymous statistics on the use of the Website and to check its correct functioning;
to protect network safety and prevent from fraudulent access or navigation, thus avoiding potential accidents;
the data could be used to ascertain responsibility in case of probable computer crimes.

3. Legal basis of data processing

The navigation data voluntarily provided by users are processed by Veloflex srl to/for:
managing the procedures of purchase on the Website or for customer assistance (in this case to process your request and offer the best possible service) processed during the execution of a contract in which you are involved, or for the execution of pre-contractual measures taken on your request;
fulfill the obligation of Veloflex srl under the Law regarding money laundry and with respect to the prevention of identity fraud;
to manage the services and functions of the Website; to preserve the control, administration and protection of our services, informative system, content and of our Website; to carry out survey and internal relations for product supplies, future campaigns and to manage our stocks and the outcome of the different campaigns or of the sales; they will be processed for the purposes of the legitimate interest pursued by Veloflex srl
to create your commercial profile to send you promotional messages, on the basis of the users’ consent expressed by filling in the online form. As for our promotional messages, in each of them we will inform you on how to unsubscribe freely. We will process your request as soon as possible and, in any case, within the legally set deadline.

4. Method of data processing and period of data retention

The processing of personal data may be carried out with the aid of both electronic or automated means, with procedures strictly necessary for the pursuit of the purposes described above.
The data voluntarily provided by the user will be stored in electronic archives and will be kept for the period necessary to achieve the purposes referred to in point 2 and, following the exhaustion of these purposes, unless in case of request of cancellation, up to the limitation period of 2 years, in compliance with the rights arising as a consequence of the legal and factual relations between the parties and connected directly or indirectly to the purposes themselves.
Specific safety measures will be observed to prevent from data loss, illicit use or improper and unauthorized access.

5. Obligation or right to give data

Besides what specified for the navigation data, the user is free to provide personal data. The failure to provide data may imply the impossibility to fulfill the request.

6. Communication and disclosure of personal data

Personal data collected from the website are not subject to general disclosure.
These data may be processed, for the purposes referred to in point 2, by the persons in charge of data processing and information systems, as well as by the persons in charge of the technical website management.
Moreover, we can communicate your personal data to the subjects to whom the communication is due in compliance with collective agreements (e.g. trade union associations) or specific legal obligations (e.g. Public Safety Bodies or other public Authorities) when legally obligatory, as well as to payment systems, in order to avoid frauds and manage the payment in case of purchase on the Website.
Your personal data will not be transferred to countries outside the EU.

7. Data controller and data processor

Veloflex srl stipulated a contract with the suppliers for the supply of specifi services (such as IT services, digital infrustructure, services of storage and transportation, etc.) that can can have access to and process personal data with the purpose specified by Veloflex srl in their data controller provisions.

8. Rights of the interested party

The privacy legislation (articles 7-10 of Legislative Decree 196/2003 and articles 12-22 of EU Regulation 679/2016) guarantees the right to be informed about the processing of data concerning you, and the right to access the data at any time and request the update, integration and correction. If the conditions provided for by the law are met, the data subject may also claim the right to cancel data, limit their processing, data portability, opposition to processing, and not be subjected to decisions based solely on automated processing.
If the processing of personal data is based on the consent of the person concerned, he / she has the right to revoke the consent given.
For the exercise of your rights, as well as for more detailed information about the subjects or categories of subjects to whom the data are communicated, as data processors, you can contact the personal data protection representative at Veloflex srl, e-mail box: privacy@veloflex.it.

9. Data controller and processors

The data controller is Veloflex srl, tax code IT01203210164, registered office at 6 Via Ghiaie, 24030 – Presezzo – Bergamo, Italy, in the person of the legal representative Mr. Roberto Colleoni.
The updated list of the data processors is available at the registered office of the data controller.